Returns

We do our best to ensure our customers are 100% happy with the items. We are a small business and will deal with returns on an individual basis. Please e-mail us with 7 days of receiving your item at hello@biblo.co.uk with your reason for return, and we will get back to you with exchange or refund options.

In the unfortunate circumstance that your item arrives damaged from transit, please ensure that you photograph and email any record of the damage, along with any packaging (if relevant) within 48 hours and we will arrange a refund, once we receive the item back.

Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery, except for the products which are made to order.

Returns are at customers’ own expense and risk, and we advise you use an insured carrier service.

Product(s) must be returned undamaged and in their original condition in which they were sold. Once we receive your returned product(s), we will inspect them and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method, excluding delivery costs within 14 days of receiving the returned goods.

We reserve the right do deny a return if we do not think the return is within reason.